Shipping Policy

At Orva Yoga, we want your order to reach you safely and as smoothly as possible. Below you'll find information about order processing, shipping, tracking, and potential delivery delays.

Order Processing

Orders are processed after your payment has been successfully confirmed.

Please allow 2–5 business days for your order to be processed and prepared for shipment.

Orders are not typically processed or shipped on weekends or public holidays.

During product launches, sales, holidays, or other periods of high order volume, processing may take a little longer.

Shipping & Delivery

Once your order has been processed, it will be handed over to our shipping carrier for delivery.

Available shipping methods, costs, and estimated delivery times will be displayed at checkout based on your delivery address.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, customs procedures, holidays, and other circumstances outside our control.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, where available.

You can use the tracking number provided to follow your package's progress.

Please allow some time for tracking information to become active after your package has been dispatched.

Shipping Delays

While we work to ensure your order arrives within the estimated delivery window, unexpected delays can occasionally occur.

These may be caused by:

• Severe weather

• Public holidays

• High shipping volumes

• Customs processing

• Incorrect or incomplete delivery information

• Carrier delays

• Other circumstances outside our control

If your order has not arrived within the expected delivery window, please contact our support team with your order number and we'll be happy to assist.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us or requires reshipping, additional shipping charges may apply.

If you notice an error in your shipping information immediately after placing your order, contact us as soon as possible. We will do our best to assist before the order is shipped.

International Shipping

International shipping availability depends on the destination.

International customers may be responsible for applicable customs duties, import taxes, or other charges imposed by their local authorities.

These charges are not controlled by Orva Yoga and may vary depending on the destination country.

Customers are responsible for ensuring that they can legally receive the products they order in their country.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged packages, we may request photographs of the packaging and products to help us investigate the issue with the shipping carrier.

Delivery Address

We currently deliver to the shipping address provided during checkout.

Please double-check your:

• Full name

• Street address

• Apartment or unit number

• City

• State/Province

• Postal code

• Country

• Phone number, where required

Orva Yoga cannot be responsible for delivery issues caused by incorrect or incomplete information supplied at checkout.

Questions About Your Order?

If you have questions about your shipment or need help tracking your order, please contact our customer support team.

Please include your order number whenever possible so we can assist you more quickly.

Orva Yoga — Move freely. Live confidently.