Frequently Asked Questions

Everything you need to know about shopping with Orva Yoga. If you can't find the answer you're looking for, please contact our support team and we'll be happy to help.

ORDERS & SHOPPING

How do I place an order?

Browse our collections, select your preferred product, choose your size and color, and add it to your cart. Once you're ready, proceed to checkout and complete your order using one of our available payment methods.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you'll receive an order confirmation by email containing your order details and order number.

If you don't see the email, please check your spam or promotions folder.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, we're unable to guarantee that changes or cancellations can be made.

Can I order more than one item?

Absolutely. You can add as many products as you'd like to your cart, subject to availability.

SIZING & FIT

How do I choose the right size?

We recommend checking the size guide available on each product page before placing your order.

If you're between sizes, review the product's fit description and measurements to determine the best option for you.

Are Orva Yoga products true to size?

Our products are designed with different fits depending on the style. Each product page provides information about the fit to help you choose the right size.

What should I do if I'm unsure about my size?

If you're unsure, please contact our customer support team with your measurements and the product you're interested in. We'll be happy to help you choose the most suitable size.

SHIPPING & DELIVERY

Where do you ship?

We ship to selected locations. Available shipping destinations and delivery options will be displayed during checkout based on your shipping address.

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are provided during checkout and may vary during busy periods, holidays, or promotional events.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, where available.

My tracking information hasn't updated. What should I do?

Tracking information can sometimes take a little time to update after your package has been dispatched.

If your tracking information hasn't changed for an extended period, please contact our support team with your order number.

What happens if my package is delayed?

While we work with our shipping partners to ensure timely delivery, occasional delays can occur.

If your order has passed the estimated delivery window, please contact us and we'll help you investigate the status of your shipment.

RETURNS & EXCHANGES

Do you accept returns?

We want you to love your Orva Yoga pieces. If you're not completely satisfied with your purchase, please review our Returns Policy to confirm whether your order qualifies for a return.

Items must meet our return requirements and be returned within the applicable return period.

What condition must an item be in to be returned?

Returned items should be:

• Unworn and unused

• Unwashed

• In their original condition

• Free from stains, odors, makeup, or damage

• Returned with original tags attached, where applicable

For hygiene reasons, certain products may not be eligible for return once worn.

Can I exchange an item for another size?

Where exchanges are available, you can request an alternative size subject to stock availability.

Please contact our support team before sending your item back so we can provide the correct instructions.

How long does a refund take?

Once your returned item has been received and inspected, approved refunds will be processed through the original payment method.

The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Are shipping fees refundable?

Shipping fees are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or incorrect.

Please refer to our Returns Policy for full details.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed securely during checkout. The payment options available to you may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through secure payment systems. Orva Yoga does not directly store your complete payment card details.

Will I receive a receipt?

Yes. After completing your purchase, you'll receive an order confirmation containing your order information.

PRODUCTS & CARE

How should I wash my Orva Yoga activewear?

Always check the care instructions provided with your specific product.

As a general guideline, we recommend:

• Washing according to the garment's care label

• Using a gentle cycle where appropriate

• Avoiding harsh detergents

• Avoiding bleach

• Avoiding excessive heat

• Air drying when recommended

Following the care instructions will help maintain the fabric, fit, and appearance of your activewear.

Will the color of my product look exactly like it does online?

Product colors can appear slightly different depending on your device, screen settings, lighting, and photography conditions.

We make every effort to display product colors as accurately as possible.

What if the item I want is out of stock?

If an item or size is unavailable, check the product page for a restock notification option, if available.

You can also follow Orva Yoga on social media for updates about new arrivals and restocks.

PRODUCT QUALITY

Are Orva Yoga products suitable for workouts?

Our activewear is designed with movement and everyday comfort in mind. Product features and intended use can vary by style, so we recommend reviewing the product description before purchasing.

Are the products suitable for everyday wear?

Yes. Many of our pieces are designed to transition from workouts and active days into everyday casual wear.

What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order.

Please contact our customer support team as soon as possible with your order number and clear photos of the item and packaging. We'll review the issue and help with the next steps.

ACCOUNT & SUPPORT

Do I need an account to place an order?

No. You can shop as a guest if guest checkout is available in your location.

Creating an account can make future purchases easier and allow you to access your order information more conveniently.

How can I contact Orva Yoga?

If you have a question that isn't answered here, please contact our customer support team through our Contact Us page.

When contacting us about an order, please include your order number so we can assist you faster.

How quickly will customer support respond?

Our support team aims to respond as quickly as possible during our normal support hours. Response times may be longer during weekends, holidays, launches, and promotional periods.

STILL HAVE QUESTIONS?

Can't find what you're looking for?

We're here to help.

Contact the Orva Yoga support team and we'll be happy to assist you with your order, sizing, products, shipping, or returns.